Volume recruitment management in a regulated environment.
RBS Retail Investment Services
Sector: - Financial Advisors
About RBS
RBS has been in existence since 1727 but it’s
been the last 6 years that have seen some of
the biggest changes in its history. In March
2000 RBS completed the £21 billion take over
of NatWest the biggest deal in British banking at
the time which moved RBS to the position of the
5th largest bank in the world.
The RBS Group has over 18 million customers
reached through its Branch network with more
than 2,200 in the UK alone and over 100,000
staff world wide.
The Problem
Attracting and retaining quality financial
advisors has always been a challenge. The Financial services industry has a strict code of
compliance and this extends to the processes
governing the recruitment of Financial Advisors.
This combined with the fact that the most
successful advisors are highly qualified and have an in-depth knowledge of the products
they sell. Their client base had been built by
many over a long period of time and their
customers look to their trusted advisor for
stability in their careers as well as stability in the
financial solutions they recommend.
Business Challenge
The pressure placed on the RBS HR team in
keeping up to date with the constant changes in
rules and regulations is a large challenge. The
referencing process alone as set out by the
FSA can take up to 12 weeks traditional
methods of recruitment can be time consuming
and costly. With RBS looking to recruit over 250
advisors a year UK wide an alternative solution
was needed.
Results
Norman Broadbent RPO solution provides an
entire back office function, ensuring selection
takes place quickly and effectively we
undertake and manage all processes that could
be outsourced to save time, cost and improve
results. Our team works off site and receives
and screens all applications from the Preferred
Supplier List and both internal and external
online campaigns and logs them before
arranging interview with one of the RBS Recruitment consultants or Tal-os and BNB
interviewers. Following the first interview
suitable candidates are booked by the NB team
into assessment centers where they are
assessed against the banks core competencies.
Candidates which attain benchmark scores are
referred back to RBS to facilitate the offer and
referencing stage of the process.
Benefits
The solution provided by Tal-os and Bnb for
the Royal Bank of Scotland has proved itself
over a long period with our relationship into its
5th year.
The solution is constantly reviewed and
improvements can be implemented quickly due
to the flexibility of the Tal-os Team. Our
Account Manager sits on the RBS Recruitment
Steering Committee to maintain the close
working relationship with the banks HR
community.
We have been instrumental in RBS achieving
their hiring targets, while ensuring that costs
and administration are kept under control.
